Privacy and Personal Data

South Hams District Council are committed to protecting and respecting your privacy and will inform you of how we process your information.

Privacy Notice - Domestic Waste Complaints and Enquiries

South Hams District Council takes your privacy seriously.

We will use your information in order to process your waste enquiry or complaint.

What information about you do we collect?

We collect the following information:

  • name,
  • address,
  • full details
  • collection details for your property

How do we collect information about you?

Relevant personal data will be collected directly from the resident in order to assist with their enquiry or complaint.

How will your personal data be used?

Your personal data will be used to check the details are correct for your waste and recycling collection service at your residential address, so that we can deal with your enquiry or complaint.

The Legal basis for processing your data

Consent to process this data so that we can assist with your waste enquiry or complaint.

Who will your personal data be shared with?

South Hams District Council may share personal data with other departments within the Council and external organisations in the following circumstances:

  • For law enforcement, criminal prosecutions and Court proceedings 
  • If we need to establish, exercise or defend our legal rights, including the prevention and detection of fraud or protecting public interests 
  • Where the department or organisation has a lawful right to the data, such as where an Act of Parliament enables access to it

The personal information you provide will not be used for any other purpose unless required by law, to prevent or detect crime or to protect public funds.

We will never sell your data to anyone else.

Transferring of data outside the EU

Your data will not be transferred outside the EU. It will be securely stored electronically within the UK only, unless it was necessary for safeguarding or for the prevention and detection of crime.

Length of time we keep your information

We keep your personal information for a finite period of years based on the Council's retention policy.

Individual rights

You have a number of rights under the General Data Protection Regulations. These can be found on the ICO website.

If you would like to exercise any of these rights, please email the data protection officer.

The Data Controller for your information

South Hams District Council

Follaton House,

Plymouth Road,

Totnes,

Devon

TQ9 5NE

Data Protection Officer

The Councils have a duty to appoint a Data Protection Officer. The Council's Data Protection Officer is Drew Powell, South Hams District Council, Follaton House, Plymouth Road, Totnes, Devon TQ9 5NE

If you have any queries about our privacy notices or would like to exercise your data rights or make a complaint, please contact the Data Protection Officer by email, telephoning 01803 861234 or writing to them at Data Protection Officer, South Hams District Council, Follaton House, Plymouth Road, Totnes, Devon TQ9 5NE

If you are not happy with how we have handled your complaint, you have the right to contact the Information Commissioner's Office to raise your concerns about how we have processed your information or how we have responded to your request to exercise any of your rights in relation to your information:

  • Telephone them on 0303 123 1113
  • Visit their website at www.ico.org.uk/concerns
  • Write to them at:

    Information Commissioner's Office

    Wycliffe House

    Water Lane

    Wilmslow

    Cheshire

    SK9 5AF