Service Update - Online Forms
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South Hams District Council are committed to protecting and respecting your privacy and will inform you of how we process your information.
South Hams District Council and West Devon Borough Council (“The Councils”) take your privacy seriously. We will use your information in order to deliver specific services to our residents and customers. This notice sets out what we will do with your personal information and who we may share it with in respect of the above.
We collect the following information:
Relevant personal data will be collected:
Your personal data will be used in the following ways:
Your personal data is processed under the following legal bases:
Personal data will be shared internally with the relevant team(s) to provide you with the service you have requested.
Individual privacy notices showing exactly who personal data is shared with can be found on the Privacy and Personal Data page.
The Councils will never sell your data to anyone else.
Your data will not be transferred outside of the EU. It will be securely stored electronically within the UK only, unless it was necessary for safeguarding or for the prevention and detection of crime.
Individual privacy notices showing exactly how long personal data is kept for can be found on the Privacy and Personal Data page.
You have a number of rights under the General Data Protection Regulations. These can be found on the ICO website
If you would like to exercise any of these rights, please Email us.
The Data Controllers for this information are South Hams District Council, Follaton House, Plymouth Road, Totnes, Devon TQ9 5NE and West Devon Borough Council, Kilworthy Park, Drake Road, Tavistock, Devon PL19 0BZ.
Your personal information will be provided to the supplier of the customer case management system. The Council has strict agreements in place with the supplier to ensure your information is protected.
The Data Processor for this information is:
The Councils have a duty to appoint a Data Protection Officer. The Council’s Data Protection Officer is Drew Powell, South Hams District Council/West Devon Borough Council, Follaton House, Plymouth Road, Totnes, Devon TQ9 5NE
If you have any queries about our privacy notices or would like to exercise your data rights or make a complaint, please contact the Data Protection Officer by emailing data.protection@swdevon.gov.uk, telephoning 01803 861234 or writing to them at Data Protection Officer, South Hams District Council/West Devon Borough Council, Follaton House, Plymouth Road, Totnes, Devon TQ9 5NE
If you are not happy with how we have handled your complaint, you have the right to contact the Information Commissioner’s Office to raise your concerns about how we have processed your information or how we have responded to your request to exercise any of your rights in relation to your information: