Complaints Policy and Procedure

You may wish to tell us if we have succeeded in delivering a high quality service, a member of staff has impressed you, or just to comment on how we could improve on our services. If so, please see Complaints and Feedback.

We realise that sometimes things can go wrong and people are not always happy with the service they receive from the Council. We believe that dealing effectively with complaints is essential to providing good services.

Complaints are extremely valuable to us because they give us the opportunity to put things right if there have been mistakes and, just as importantly, to improve our services to make sure that the same mistakes are not repeated in the future.