Complaints Policy and Procedure

How do I make a complaint?

You can make a complaint in a way that best suits you. We encourage any customer who has a concern about a particular service to make contact with us straight away. Early complaints give us the best opportunity to resolve an issue quickly.

Complaints can be made in a number of ways:

  • online via our complaint form below
  • by emailing us at complaints@swdevon.gov.uk
  • by speaking to Customer Services by phone. The number is 01803 861234
  • by writing to us 
  • in person at our office

South Hams District Council

Follaton House

Plymouth Road

Totnes

TQ9 5NE

Submit a complaint online