Who can make a complaint?
Anyone who uses, or is affected by, our services can make a complaint including:
- our residents
- people who work in, or visit, the Borough/District
- local businesses
- community groups
A complaint can also be made by a representative:
- acting on behalf of someone who is unable to make the complaint themselves because of physical or mental incapacity
- where they have been asked to act on behalf of a customer
- acting on behalf of someone who has died
For complaints made by a representative we normally require written authority from the customer (or from the executor or administrator of their estate) to deal with the representative acting on their behalf.