Standards Complaints - Guidance Notes

Please read these Guidance Notes before completing the Complaint Form. It is important that you give us the information we need to make a reasoned and informed decision on your complaint.

Please also read our Complaints Policy. This will explain:

• What we can and cannot consider;
• The process that we will follow;
• The potential outcomes;
• Any potential sanctions that might be imposed if a breach of the Code is found.