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Waste and Recycling Service Updates

We know many of you have experienced issues with your new recycling service. We would like to apologise to you for the disruption and inconvenience that you have experienced.

Our Contractors FCC Environment have given us a plan that will enable them to get back on track.

There is no change to the way we collect your refuse waste (grey bin / black sack) and your brown bin will be for garden waste only. In the short term we are collecting recycling in three different ways:

ServiceHow many Households are affected?Food Waste Collection?What happens to the recycling?
Weekly Co-mingled14,500No
Please put food waste in your black bin or seagull sack.
 
Please sort your recycling into the boxes and white sack. It will be mixed together in the collection vehicle, but sorted at a recycling facility in Plymouth. Nothing will be sent to landfill.
Weekly Kerbside Sort22,500Yes
Please continue to put your food waste in your food caddy.
 
Find out what happens to your recycling here
Fortnightly Blue and Clear Sacks8,000No
Please put food waste in your black bin or seagull sack
 
The recycling sacks will continue to be sent for sorting as they were under the old service.


Please use this link to read a letter from Cllr Judy Pearce, Leader of South Hams District Council, about the issues that we've experienced. 


How do I know if I am on the Weekly Co-mingled Service?

You can enter your postcode on our checker using the button below. 

Check if your Household is on the Co-Mingled Service

This will tell you if your postcode is one of the affected properties. If nothing is shown, your property is not affected.

We are also not able to collect batteries and printer cartridges from you at this time and ask that you dispose of these as you did previously. Please note, batteries should not be placed in your grey refuse bin.

Please continue to separate your recycling, so that we can easily switch you back to the new service as soon as we are able.


Blue and Clear Sack Collections

8,000 households will remain on the clear and blue sack system for the time being.  Please continue to separate your materials for recycling as you have always done. 

Unfortunately for these residents, we are unable to collect your food recycling at the moment, so please place it in your grey refuse bin or seagull proof sack.

We will notify you when we are able to move you onto the new service.

About the Blue and Clear Sack Service


Missed Collection?

If we do miss your next collection, please report it here so that we can keep track of progress we're making or any new issues that might be occurring.

Report a Missed Collection

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