Energy and Bills
Fuel, Energy and Bills
Assistance from energy providers
If you're in debt to your energy supplier, you might be able to get a grant from a charitable trust to help pay it off.
The British Gas Energy Trust offers grants and schemes that are open to anyone - you don't have to be a customer. You can claim up to £2000 towards fuel debt if you meet the criteria.
There are also companies who offer grants specifically for their customers:
- Scottish Power Hardship Fund - this fund is aimed at customers on certain benefits who are struggling with fuel debt.
- Ovo Debt and energy assistance - also available to customers of SSE Energy Services or Boost. The fund can provide free or discounted products and services, such as smart thermostats, electric throws and boiler servicing.
- E.on Energy Fund - funding is available for those most in need.
- EDF Energy Customer Support Fund - vulnerable customers who are with EDF could be eligible for help with electricity and gas debts, or provide essential white goods such as a fridge or cooker. You can contact them via their website or call 0800 269 450.
- Octopus Energy - the Octo Assist fund is also open to customers of Affect Energy, Co-operative Energy, Ebico Living, London Power and M&S Energy.
- Utility Warehouse - the customer support scheme aims to help customers who may be experiencing or at risk of fuel poverty. You can call them on 0333 777 0777
When you apply for a grant, you'll have to provide detailed information about your financial situation in your application. It could take a while to complete, and it might be worth getting help from a friend or family member. You can also talk to an advisor for help to fill in forms.
Before you apply
Charitable trusts like you to show that you have received debt advice before you apply. Debt advice can help you manage your debts and increase your chances of making a successful application.
Energy advice and support
Citizens Advice offer a full energy assessment including:
- looking at tariffs,
- energy discounts,
- assisting with energy billing/account issues,
- energy efficiency advice,
- liaising with RSL landlords with property issues; and
- signposting for energy efficiency improvements.
LEAP offers a free energy advice service.
South Dartmoor Community Energy have an experienced team offering practical help to make your home a more comfortable place to live – from energy debt to a damp and mouldy home, they understand how these things mount up and affect your wellbeing. They can provide grants to help you through tough times and reduce energy debt, get replacement appliances if they’re broken, electric throws to keep you warm if you can’t afford to use your heating, access funding for free insulation, and we can find out what’s causing issues such as damp and mould.
Their team work in the community and can visit you for free in your own home. For more information please see their website.
They also work closely with the council on retrofit schemes such as HUG2 and the Warm Homes Local Grant (starting April 2025) – which can offer up to £25,000 of home improvements such as insulation, heat pumps and solar panels, completely free of charge to households with an income under £36k.
Devon Communities Together is able to provide support to individuals who are struggling with fuel bills and heating their homes this winter. Their energy outreach project runs from 1 September 2023 - 31 March 2025.
Government assistance
The Warm Home Discount Scheme is a Government scheme that obligates the largest energy suppliers to credit a £150 discount onto the electricity bills if you are either in receipt of Guarantee Pension Credit or are on low income and have high energy costs.
The Cold Weather Payment is intended to help you pay for extra heating costs when it's very cold. You'll get a payment each time the temperature drops below a specific temperature for a set period.
If you were born before 23 September 1958 you could get either £200 or £300 to help you pay your heating bills for winter 2024 to 2025. This is known as a ‘Winter Fuel Payment.’ For help and advice please call 0800 731 0160.
Other assistance for bills
South West Water have schemes to help some people with their water bills. To apply, you must be receiving benefits and need to use a lot of water for either medical reasons or because your household has a number of school-age children.
Social Broadband and Phone Tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services. Ofgem have produced a list of broadband and mobile services which you may be eligible for.
Vulnerable households can join the Western Power Priority Services Register to get extra support. This is a free service for anyone who is of pensionable age, disabled, has children under 5 years old or relies on medical equipment.
Citizens Advice Devon is managing an Energy Relief Scheme for those using pre-payment meters and who are struggling to meet their energy needs. This is being funded by the Household Support Fund.
Dogs Trust is offering a discounted service for dog training for those struggling with the cost of living.
AgeUK can provide advice for older people on preparing for winter.
Turn2us is a national charity providing practical support to people struggling financially.
Energy saving tips
We've put together a few hints and tips about easy ways to save energy (and money) around your home.
There's lots more information available online from a huge range of sources - including Money Saving Expert and the Energy Saving Trust. You can also request a free energy assessment from South Dartmoor Community Energy.
1. Know how much your appliances cost to run.
Money Saving Expert has a good 'rule of thumb' - find the wattage of an appliance (it should be on the label). Current costs are about 34p per kilowatt (1,000 watts) per hour. So a lamp with a wattage of 100 watts would be one tenth of a kilowatt per hour - or 3.4p.
The table below gives you the costs of some typical appliances. Please note these prices are based on the October 2022 price guarantee of 34p per kilowatt hour.
| Appliance | Cost per hour |
|---|---|
| Tumble dryer (3,000 watts) | £1.02 |
| Oven (2,000 watts) | 68p |
| Kettle (1,800 watts) | 61p |
| Electric hob (1,700 watts) | 58p |
| Dishwasher (1,200 watts) | 41p |
| TV (30 watts) | 1.02p |
| Light bulb (10 watts) | 0.34p |
| Washing machine (700 watts) | 24p |
| Slow cooker (225 watts) | 8p |
2. Fill up your washing machine.
Try and do one less load of washing per week, and make sure you fill the machine each time. You could also try washing at a lower temperature - 30 ºC is fine for everyday washing - save 40 ºC and higher for tough stains.
3. Tumble driers - avoid!
Tumble driers are one of the most expensive appliances to run - up to £1 to run for an hour, with most cycles being 90 minutes at least. Drying clothes on an airer (with a window open to avoid damp) or outside can save a significant amount. There's also the added bonus that you're less likely to shrink your favourite pair of jeans and end up paying to replace those too!
4. Change your light bulbs
LED lights use about half the energy of the fluorescent spiral-style lights, and last longer too. There's an initial cost to buy them, but you'll soon recoup that. Swapping 50 watt halogen bulbs to LEDs could save up to £6 per bulb per year - so if you have 20 bulbs in your home that's a saving of £120 per year.
5. Investigate Slow Cookers and Air Fryers
These appliances are a great way to save money and energy on your cooking. A slow cooker can make a delicious stew or Bolognese in a few hours for just 24p (for three hours), whereas a fan oven will cost 58p in just one hour.
Air fryers are actually more of a tiny oven than a fryer - they cook food by circulating hot air in a small space, which speeds up cooking time. They can be expensive to buy, but many people report that they are noticing savings using them.
6. Phone charging tips
Hands up if you plug your switched-on phone in at bedtime to charge and leave it on all night? Most mobile phones charge fully in three hours, so if you're leaving it plugged in for seven or more you're wasting energy.
Try and top your phone up throughout the day instead, and turn it off while it's charging - it will charge a lot faster.
For nearly fifty more energy-saving tips, check out the Money Saving Expert Guide.