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Council Tax

☎ Calls to our Council Tax Team

☎ On average, calls to the Council Tax team are answered within 10 minutes, and most (75%) are answered within 30 minutes.

☎ Most calls take about 12 minutes to complete.

☎ Our busiest times are 9 to 10 a.m. and lunchtimes. If you can phone outside these times, you may not have to wait as long.

☎ To contact us using another method, please see our Contact Us page where you can send a message through to the team.

☎ To find out more about call times and how we're tackling this issue, please see Call Centre Information.

View Your Council Tax Account

Our online service lets you access your Council Tax account, check your balance and payments, apply for a discount and more.

How to Pay

How to pay your council tax online, by direct debit or in person at your nearest PayPoint

Property Bands and Charges

The amount of Council Tax you have to pay is based on the value of your home and the number of adults who live there.

Moved Address

If you have moved house recently, whether into, out of or within the area, please let us know here.

Worried about Paying

If you are concerned about making your Council Tax payments, you can find out more information here.

Low Income - Council Tax Reduction

If you are on low income, you may be able to apply for Council Tax Reduction (CTR) to reduce the amount you have to pay.

New Build or New Property

Find out here about how to register a new property or properties for Council Tax

Changes to your Property

If you need to tell us about any changes to your council tax banded property, you can do so here.

How is my Council Tax Spent?

Find out how your Council Tax is distributed and what each Authority spends money on.

Employer Information

You may have received an Attachment of Earnings Order from us for one of your staff. Find out more here.

Council Tax for Landlords

Sometimes Landlords are responsible for council tax, and sometimes Tenants are. You can find out more here.

What Happens if You Don't Pay

If you get into payment difficulties and you cannot afford your payments you should contact Council Tax team as soon as possible.

Warning about Council Tax scams

Residents should beware of a scam offering fake Council Tax refunds in an attempt to get bank account details.

Council Tax Refund

If you have been notified that your Council Tax has been overpaid, you can complete a refund claim form here.

Enforcement Agents (Formerly Bailiffs)

Find out what powers Enforcement Agents have when they visit your home, and what you need to do.

Paperless Billing

If you are interested in receiving future council tax bills by email, you can sign up here.

Council Tax Energy Rebate

The Government's £150 Council Tax Energy Rebate scheme has now closed.

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