☎ Calls to our Council Tax Team
☎ On average, calls to the Council Tax team are answered within 24 minutes, and most (75%) are answered within 36 minutes.
☎ Most calls take about 13 minutes to complete.
☎ Our busiest times are 9 to 10 a.m. and lunchtimes. If you can phone outside of these times you may not have to wait as long.
☎ To contact us using another method, please see our Contact Us page where you can send a message through to the team.
☎ To find out more about call times and how we're tackling this issue, please see Call Centre Information.
Our online service lets you access your Council Tax account, check your balance and payments, apply for a discount and more.
How to pay your council tax online, by direct debit or in person at your nearest PayPoint
On 3 February the Government announced measures to help protect millions of households from rising energy costs.
The amount of Council Tax you have to pay is based on the value of your home and the number of adults who live there.
Some people can claim a discount or exemption on Council Tax, depending on circumstances. If you are on a low income, please see Council Tax Reduction.
If you have moved house recently, whether into, out of or within the area, please let us know here.
If you are concerned about making your Council Tax payments, you can find out more information here.
If you are on low income, you may be able to apply for Council Tax Reduction (CTR) to reduce the amount you have to pay.
Find out here about how to register a new property or properties for Council Tax
If you need to tell us about any changes to your council tax banded property, you can do so here.
Find out how your Council Tax is distributed and what each Authority spends money on.
You may have received an Attachment of Earnings Order from us for one of your staff. Find out more here.
Sometimes Landlords are responsible for council tax, and sometimes Tenants are. You can find out more here.
Vulnerable people may need reasonable adjustments when dealing with Council Tax. Find out more here.
If you get into payment difficulties and you cannot afford your payments you should contact Council Tax team as soon as possible.
Residents should beware of a scam offering fake Council Tax refunds in an attempt to get bank account details.
How to appeal your liability to pay Council Tax, or your Council Tax banding.
If you have been notified that your Council Tax has been overpaid, you can complete a refund claim form here.
Find out what powers Enforcement Agents have when they visit your home, and what you need to do.
If you are interested in receiving future council tax bills by email, you can sign up here.
