Business Rates

Information on your Business Rates (NNDR) bill can be found below.

☎ Calls to our Business Rates Team

☎ On average, calls to the Business Rates Team are answered within 24 minutes, but most (75%) are answered within 25 minutes.

☎ Most calls take about 13 minutes to complete.

☎ Our busiest times are 9 to 10 a.m. and over lunchtime. If you can phone outside these times, you may not have to wait as long.

☎ To contact us using another method, please see our Contact Us page where you can send a message through to the team.

☎ To find out more about call times and how we're tackling this issue, please see Call Centre Information.

View Your Business Rates Account Online

Access your business rates account at your convenience without having to contact the Council here.

Pay your Business Rates

Pay now or by a variety of payment methods

I am a new Business Rates customer

You can find guidance notes for new business rates customers here.

Your Business Rates Bill Explained

Notes to help you understand your Business Rates (NNDR) bill.

Reducing Your Business Rates

In some circumstances you may be able to reduce your business rates - find out more here

Business Rates for Holiday Let Accommodation

Information about recent changes to business rates for holiday let and self-catering accommodation.

Changes to your Business-Rated Property

If you need to tell us about any changes to your business-rated property, you can find the forms to do this here.

Expanded Retail Discount

At the Budget in 2021, it was announced that eligible ratepayers will receive a discount on their business rates bills for 2021/22.

I am moving or something has changed

If you are a business rates customer, find out what changes you need to tell us about and when to tell us here.

Extended Relief Schemes

Information about the Government Relief scheme for businesses which will cap bill increases at £600 for some businesses.

COVID-19 Additional Relief Fund

If you have received a letter about the COVID-19 Additional Relief Fund, you can find more information here, including links to contact us if you need to.

Unable to Pay Your Business Rates?

If you're worried about making your next payment, don't ignore the situation; we can help.

Business Rates Essentials

Information about your bill, explanatory notes, calculating business rates and more.

Business Rates Enquiry

Use this form to make a business rates enquiry

Business Rates Refund Claim Form

If you have been notified that your rates have been overpaid, you can complete a Refund Claim Form here.