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Garden Waste, Where We Are - An Open Letter

19 April 2022

Brown wheelie bin

Dear Resident,

FCC Environment Ltd restarted our garden waste collections on Monday 28 March, but unfortunately, since the service resumed they have experienced increased sickness within the workforce, which has impacted some of our collection rounds.

Of course, this isn't what we or FCC wanted and we are extremely sorry that the high numbers of FCC staff absent has resulted in some of our garden waste rounds being affected especially so soon after they resumed.

I completely understand why our residents may be frustrated, but it is not easy to get agency staff to cover for sickness and FCC have tried to cover absences where they can.

Unfortunately, when there are severe staff shortages, we need to prioritise our statutory services, which are the collection of black bins and recycling.

We are working closely with FCC to ensure that they try to get back to as many missed collections as possible. However, if your brown bin is not collected on your scheduled day, we are asking you to leave it out until 5 p.m. on the following day If it still hasn't been collected, then please take your bin back in and bring it back out on your next collection day.

If your bin has been missed please tell us here: www.southhams.gov.uk/missedcollection

We know the situation is difficult and some other Councils in the area are also experiencing operational challenges at the moment. We are working with FCC on a daily basis to try and ensure we get back to our scheduled collections and the services our residents expect and deserve."

Cllr Keith Baldry

Executive Member for Environment
South Hams District Council

 

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