ICT FOI - Software

As we share services between South Hams and West Devon, the following information is for both authorities as a unit.

1. CRM
a) Software: Civica W2 (including Civica APP)
b) Supplier: Civica
c) Current version: 23
d) Hosting: On Premise
e) Contract duration: 1 year (annual contract)
f) Contract purchase/start date: 01/03/2019
g) Contract renewal/expiry date: 29/02/2021
h) Annual cost of support and maintenance: £33,000
i) Licence: Enterprise Licence

2. Finance/accounting
a) Software: Civica Financials
b) Supplier: Civica
c) Current version: 17.0
d) Hosting: On Premise
e) Contract duration: 3 years
f) Contract purchase/start date: 01/09/2016
g) Contract renewal/expiry date: 31/08/2022
h) Annual cost of support and maintenance: £52,873
i) Licence: Enterprise Licence

3. Payroll
a) Software: Teamspirit
b) Supplier: Teamspirit
c) Current version: 15.2.3
d) Hosting: On Premise
e) Contract duration: 1 year (annual contract)
f) Contract purchase/start date: 03/06/2019
g) Contract renewal/expiry date: 02/06/2020
h) Annual cost of support and maintenance: £13,010.48

4. HR
a) Software: Teamspirit
b) Supplier: Teamspirit
c) Current version: 15.2.3
d) Hosting: On Premise
e) Contract duration: 1 year (annual contract)
f) Contract purchase/start date: 03/06/2019
g) Contract renewal/expiry date: 02/06/2020
h) Annual cost of support and maintenance: £13,010.48

5. Analytics/Business Intelligence software: Northgate reseller/Software Solved
a) Current version: Business Objects/Power BI
b) Hosting: On Premise
c) Contract purchase/start date: October 2018
d) Contract renewal/expiry date: October 2020
e) Annual cost of support and maintenance (last financial year April 2017- March 2018): Part of another application maintenance and support agreement

6. ICT Service Management
a) Software: Sunrise
b) Supplier: Sunrise Software Ltd
c) Contract renewal/expiry date: 18/09/2020
d) Annual cost of support and maintenance: £3411.64
e) Contract review date: We aren't looking to change at this moment

OTHER SYSTEMS
1. Budgeting and forecasting system?
We don't really have this (please refer to 1. CRM above)
2. Online procurement or EMarketplace system?
Bramblehub
3. Business Process (BPM) outsourced to a third party supplier?
No
4. Do you use or are you planning to use MS O365?
Yes
a) If applicable, how many people are using Office 365?
None
5. Do you use any SaaS (Software as a service) applications?
No

Software Asset Management
1. Do you use a software asset management and/or software inventory tool?
Yes
a) If so which ones?
SCCM
PDQ
2. Do you have a Software Asset Management Policy?
No
3. How much did you pay in the last financial year for software licences?
£750k
4. Do you currently measure software usage versus the number of licences purchased?
Yes
5. Who is responsible for your Software Asset Management?
Mike Ward - Head of IT Practice

Microsoft Enterprise Agreement
a) Software: Microsoft Office and other products - See table below
b) Supplier: Trustmarque
c) Current version: See table below
d) Hosting:
e) Contract duration: 3 years
f) Contract purchase/start date: August 2020
g) Contract renewal/expiry date: August 2023
h) Annual cost of support and maintenance: £101,327.25
i) Number of licences: See table below
Responsible contract officer: Shane Carpenter, ICT Senior Specialist, Shane.Carpenter@swdevon.gov.uk

CONTACT DETAILS
Responsible Officer:
Mike Ward, Head of IT Practice, 01803 861234, mike.ward@swdevon.gov.uk