As we share services between South Hams and West Devon, the following information is for both authorities as a unit.

TELEPHONE
1. Contract Type: Maintenance, Managed, Shared
Maintenance

2. Existing Supplier: If there is more than one supplier please split each contract up individually
NexusOS
Netcall

3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
NexusOS - £11,500
Netcall - £8,032

4. Number of telephone Users
Approximately 450

5. Hardware Brand: The primary hardware brand of the organisation's telephone system
Skype for Business 2015

6. Application(s) running on PBX/VOIP systems; Applications that run on the actual PBX or VOIP system e.g. Contact Centre, Communication Manager
Skype for Business 2015
Netcall Liberty

7. Telephone System Type: PBX, VOIP, Lync etc
Skype for Business 2015 with a Gamma SIP connection

7.a) Number of lines
SIP - 70 connections

8. Contract Duration: please include any extension periods.
3 years
1 year do UC support (NexusOS)

9. Contract Expiry Date
Gamma - July 2020
Netcall - May 2020
NexusOS - Sep 2019

10. Contract Review Date
Jan 2020 for Gamma/Netcall
Aug 2019 for NexusOS

11. Contract Description: Please provide me with a brief description of the overall service provided under this contract
Gamma - SIP telephony connection
Netcall - Liberty platform hardware and software support
NexusOS - Skype platform UC support and monitoring

12. Go to Market: How were these services procured (please provide me with either the tender notice or the framework reference number).  Please specify if procured through other routes.
3 quotes through supplier chain

BROADBAND
1. Fixed Broadband Provider name

Virgin Media and KCOM

2. Fixed Broadband Renewal Date
Virgin December 2021 - 3 year contract
KCOM June 2021 - 3 year contract

3. Fixed Broadband Annual Average Spend
Virgin £10,188
Kcom £10,080

WAN
1. WAN Provider
Updata

2. WAN Contract Renewal Date
June 2020 - 3 year contract

3. Contract Description: Please can you provide me with a brief description of the contract
Devon WAN 500Mbs connection between Follaton House and Kilworthy Park

4. The number of sites the WAN covers
2

5. WAN Annual Average Spend
£23,000

CONTACT DETAILS
The person from with the organisation responsible for each contract: name, job title, direct contact number and direct email address

Shane Carpenter, ICT Senior Specialist, 01803 861234, Shane.Carpenter@swdevon.gov.uk