ICT FOI - Telecommunications Contracts

As we share services between South Hams and West Devon, the following information is for both authorities as a unit.

TELEPHONE
1. Contract type (Maintenance, Managed, Shared):
Maintenance

2. Existing provider:
Netcall

3. Annual average spend (over the past 3 years):
Netcall - £10,768

4. Number of telephone users
Approximately 450

5. Primary hardware brand:
Microsoft Teams

6. Application(s) running on PBX/VOIP systems:
Microsoft Teams
Netcall Liberty Converse

7. Telephone system type:
Microsoft Teams with a Gamma SIP connection

7.a) Number of lines:
SIP - 70 connections

8. Contract duration:
Netcall - renewed annually

9. Contract expiry date:
Rolling contracts

10. Contract review date:
N/A

11. Contract description:
Gamma - SIP telephony connection
NexusOS - Legacy Skype and Teams platform UC support and monitoring
Netcall - Liberty platform and software support

12. How were these services procured?
Three quotes through supplier chain

MOBILE PHONES
1. Network provider(s):
EE
Gamma
O2

2. Annual average spend:
EE - £33,000
Gamma - £8,500
O2 - £4,600

3. Number of connections:
EE - 83 devices (voice and data)
Gamma - 164 devices (voice and data)
O2 - 79 devices (data only)

4. Contract duration, start/expiry date:
We purchase new connections as and when needed so we have multiple start dates and end dates for each supplier

5. Contract review date:
None planned

BROADBAND
1. Fixed broadband provider(s):
Virgin Media
BT
KCOM

2. Annual average spend:
Virgin Media - £11,880
BT - £8,259
KCOM - £3,708.96

3. Contract duration:
Virgin Media - 3 year contract
BT - 3 year contract
KCOM - 3 year contract

4. Contract renewal date:
Virgin Media - June 2024
BT - July 2024
KCOM - February 2023

WAN
1. WAN provider:
Updata

2. Annual average spend:
£23,000

3. Number of sites covered:
Two

4. Contract duration:
3-year contract

5. Contract renewal date:
June 2023

6. Contract description:
Devon WAN 500Mbs connection between Follaton House and Kilworthy Park

CONTACT DETAILS
Responsible Officer:
Shane Carpenter, ICT Senior Specialist, 01803 861234, shane.carpenter@swdevon.gov.uk