ICT FOI - Hardware

As we share services between South Hams and West Devon, the following information is for both authorities as a unit (unless otherwise specified).

1. Storage
a) What storage vendor and models do you currently use?
Dell
b) What were the installation dates of the above storage vendor?
2014-2018
c) When is your planned (or estimated) storage refresh date?
None planned
d) Do you have any extended warranties?
No
e) What is your estimated budget for the storage refresh?
Zero
f) What is the capacity of the storage data in TB & how much of this is utilised?
50 TB

2. Server
a) What server vendor and models do you currently use?
Dell
b) What were the installation dates of the above server vendor?
2017
c) When is your planned (or estimated) server refresh date?
None planned
d) Do you have any extended warranties?
No
e) What is your estimated budget for the server refresh?
Zero
f) Which operating systems are used?
2003-2012
g) Number of Physical servers?
4

3. Network
a) What network vendor and models do you currently use?
Dell
b) What were the installation dates of the above network vendor?
2012-2018
c) When is your planned (or estimated) Network refresh date?
None planned
d) Do you have any extended warranties?
No
e) What is your estimated budget for the Network refresh?
Zero
f) What network architecture is currently used?
Ethernet
g) Questions related to the Local Area Network (LAN) environment:
 (i) Contract Type?
 Self managed and maintained in-house
 (ii) Hardware Brand?
 Switches are a mixture of Dell and UniFi
 (iii) Annual Spend (average) for each supplier?
 Approx. £2000 for Dell, £4000 for UniFi
 (iv) Number of Users?
 Approx. 450
 (v) Number of Sites?
 Where equipment is supported by each contract = 2
 (vi) Responsible Officer?
 Shane Carpenter, ICT Senior Specialist, shane.carpenter@swdevon.gov.uk
h) When did you install your current Wi-Fi environment?
2016
i) What security solutions are being utilised?
Firewalls, Anti-virus, Mail filters, Web filters

4. End User Devices
a) How many desktops/laptops are deployed by the Council?
350
b) How many mobile devices (Phones & tablets etc.) are deployed by the council?
115
c) What were the installation dates of the above desktop/laptops?
2015-2018
d) When is your planned (or estimated) desktop/laptop refresh date?
Ongoing

5. Backup, Disaster Recovery and Business Continuity
a) What device/system do you use for your daily backups?
Disk
b) What backup software do you use?
Veeam
c) How much data do you back up, in TB?
Weekly Tape backup is approx. 22 TB
d) Do you use a third party to provide a Business Continuity service?
No
e) Does your current recovery solution meet your stakeholder's expectations?
Yes
f) Do you already backup into the cloud?
No
g) Do you have a documented disaster recovery & business continuity plan in place?
Yes

6. Asset Disposal
a) Do you have contract for IT asset disposal?
No
b) Who is responsible for your IT Asset disposal?
Mike Ward - Head of IT Practice

7. Photocopiers/MFDs (Multi-Functional Device)/Printers
(We only have MFDs, so answers given are for MFDs)
a) Please name all of the IT resellers that you have contacts with and buy from
Ricoh
b) What is the length of the contracts with the named IT resellers in Q.a)?
3-5 years
c) How many devices do you have in operation?
14
d) Which is the brand name of the devices?
Ricoh and Brother
e) Please provide the following details on how these were procured:
 (i) Procurement method
 Framework
 (ii) If Framework, which one?
 Crown
f) What is your annual print/copy volume and spend?
SOUTH HAMS
Printer rental: £9021.32
Print/copy volume: 433276
Spend on print/copies: £4700.10
WEST DEVON
Printer rental: £638.32
Print/copy volume: 5842
Spend on print/copies: £85.89
g) Who is the person within your organization responsible for these contracts?
Neil Hawke, Head of Strategy and Projects, neil.hawke@swdevon.gov.uk

CONTACT DETAILS    
Responsible Officer:
Mike Ward, Head of IT Practice, 01803 861234, mike.ward@swdevon.gov.uk