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New online service to help tenants

28 June 2023

Woman on phone

We are helping tenants with damp, mould and disrepair to take action against their landlords.

A new simplified online reporting system will support residents complaining about delays in resolving problems.

Tenants can upload photos and will get a clear point of contact for advice and support. We will respond within two weeks, and of course, much more rapidly in an emergency.

Where appropriate, we will inspect homes and contact landlords directly, and ultimately has the power to impose civil penalty or prosecute.

Providing good quality genuinely affordable housing is a top priority of the new administration, which is currently refining how it plans to deliver its ambitions over the next four years.

Cllr Denise O'Callaghan, Lead Member for Housing said: "Every tenant across South Hams deserves to live in a home free from damp, mould and disrepair, whether in social or privately rented accommodation.

"As a councillor I have been contacted by people including those whose complaints haven't been dealt with adequately by landlords, and who are desperate for help.

"We are taking action to assist, inspecting properties, and contacting landlords directly where necessary. In the worst cases the Council will consider prosecution.

"We are committed to ensuring the highest standard of housing, and our new online service is just one of the many ways we are trying to ensure all homes are fit for purpose."

Tenants can report housing issues here -

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