Your landlord must keep the property you live in safe and free from significant health hazards.
If you feel that something in your property is unsafe or a health hazard, please inform your landlord in writing and allow them enough time to make repairs. Your landlord should tell you when you can expect the repairs to be done. For further information please see Gov.uk.
If you do not hear from your landlord after 14 days or if the works are not going to be done, please contact us at firstname.lastname@example.org
Your landlord has certain mandatory safety obligations especially with regards to gas, electrical and fire safety. For further information, please see Landlord's Safety Responsibilities.
Regulations came into force in 2015 that require landlords to install at least one smoke alarm on every storey of their properties and a carbon monoxide alarm in any room containing a solid fuel burning appliance (e.g. a coal fire, wood burning stove). The landlord must make sure the alarms are in working order at the start of each new tenancy.
Damp and Mould problems are very common and in most cases it is caused by condensation. You can get further advice at Citizen's Advice website. If you still have a problem after following the advice please get in contact with us.
Rented accommodation must have an Energy Performance Certificate (EPC), the national minimum rating will be E.
Further information can found at Minimum Energy Standards.
There is help available if you are renting a property below the standard so please contact us at email@example.com
When appropriate the Council will take enforcement action requiring repairs/improvement to be done. This will be in the form of legal notices and there may be a charge for this.
In the event that a legal notice is not complied with the Council has adopted a Civil Penalty Notice Policy. Please see the policies below: