Why are you changing the service?
We have reviewed the cost of providing the current service, which only charges if we collect and allows for occasional collections. It is not financially viable to continue providing our service in this way. We are moving to a pre-paid service to reduce our overheads and to make the service more financially sustainable in the future.
What type of collection do you offer now?
All collection types are based on a 12 month, rolling contract. We offer 52 collections per year or 26 collections per year. Payments can be made in full or spread over equal, monthly instalments.
If you have chosen 52 collections, your bins will be emptied every week of the year.
If you have chosen 26 collections, your bins will be emptied to coincide with busy holiday periods. Click here for the schedule. In order to ensure that we are able to provide and manage a high level of service, the 26 weeks are non-negotiable.
How much does it cost?
The cost depends on your location, the number of bins and type of bins you have. If you need a new quote, please email firstname.lastname@example.org
How can I pay?
You can make a one-off payment for the full amount or you can set up a Direct Debit, paying over 11 months for the first year and 12 monthly instalments thereafter.
What if I want an extra collection? Can I pay as I go?
No, unfortunately we are no longer able to provide a pay-as-you go service.
I have more bins than I need, can I return some?
Yes. Please complete this form and if you have more bins than you need we will contact you to arrange collection.
I need more bins, how can I request some?
Please complete this form and if you need more bins we will contact you to arrange delivery.
Do I get a discount for having multiple bins?
Yes, the discount will depend on how many bins you have. Please email email@example.com for a quote.
I am a school, can I get a school term collection?
Yes, this service is only available to schools. We offer a 39 week collection to coincide with the school term. If you have activities and school clubs during school holidays you should sign up for a 52 week collection.
I don't need 26 collections per year, what are my options?
You may choose to move to a sack collection. You will be required to tell us when you need your sacks collected with 7 days' notice. Please email firstname.lastname@example.org
Alternatively, other waste collection companies may offer you a collection that meets your business needs.
How will you know when to collect my waste if I am on a 26 week collection?
If you have chosen 26 collections, your bins will be emptied to coincide with busy holiday periods. Click here for the schedule. Unfortunately, the 26 weeks are non-negotiable.
Do I have to pay the collection charge even if one or more bins are empty?
Yes, the service we now provide will charge for all bins registered at the property. You can reduce or increase the number of bins you have to suit your business needs using this form.
What if I want to cancel my collections?
Please inform us by emailing email@example.com, providing 4 weeks' notice before 31 October.
What happens if I want to cancel my new collections halfway through the year?
Please inform us by emailing firstname.lastname@example.org. If you have paid for the full service we will issue a refund for the remaining period. If you are paying by Direct Debit this will be cancelled at the end of your notice period.