Benefits and Support
☎ On average, calls to the Benefits team are answered within 16 minutes, and most (75%) are answered within 30 minutes. ☎ Most calls take about 12 minutes to complete. ☎ Our busiest times are 9 to 10 a.m. and lunchtimes. If you can phone outside these times, you may not have to wait as long. ☎ To contact us using another method, please see our Contact Us page where you can send a message through to the team. ☎ To find out more about call times and how we're tackling this issue, please see Call Centre Information.☎ Calls to our Benefits Team
View your Council Tax Account and Housing Benefit Payments online
View your Entitlement Letters online
Make a New Claim
Change an Existing Claim
Self Employed Earnings
Support Directory
Review an Existing Claim
Low Income - Council Tax Reduction
Household Support Fund
Provide Documents for Benefits
Help with Rent - Discretionary Housing Payments
Debt and Welfare Advice
Housing Benefit Appeals
Council Tax Reduction Appeals
Housing Benefits Overpayments
Benefit Fraud
Contact Our Benefits Team
Local Housing Allowance Rates